Frequently Asked Questions
Everything you need to know about shopping with Molecule Official
How long does shipping take?
Standard orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a domestic return or exchange.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Are your materials sustainably sourced?
Yes, Molecule Official is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes to minimize our environmental footprint.